I asked her why – she said it only would of happened if I had requested it. ![]() This rep said I was signed up for e-billing. So without changing it back to paper I called back and got another rep. ![]() I logged onto their site and it clearly said I was signed up for e-billing. So I hung up, not really knowing what to do next. She swore it was set right on their side. I could see perhaps the post office missing one bill (I don’t recall them ever missing any in the past 15 years), but not more than one. So I called Sprint – paid the bill and the first rep I talked to swore I was on paper bills and it must be a problem with the post office. Later I got some collection notices from some collection agency (first time I’ve ever gotten one of those). Later I got some letter saying Hey pay your bill to reconnect your service! I still didn’t care since I wasn’t using it anyways. Whatever, it wasn’t that important at the time. Given I don’t use the Mifi much it was about a month later that I tried to use it to find my service disconnected. I don’t like e-billing, I don’t want e-billing. Whatever, I paid my bill and didn’t think about it. Sprint sent me my usual bill, and it had some note about e-billing in it. I’d be surprised if I did 15GB of data transfer over the past 2 years. I bought the Mifi almost two years ago primarily for on call type stuff. I think that was wrong but whatever I didn’t care.įast forward to late last year/early this year – I’m still a Sprint customer – not a phone customer but a Mifi 3G/4G customer. Sprint charged me something like $100 or so to change to AT&T even though I was no longer in contract(paid full price for that feature phone). My Sprint Pre basically died early last year and I sat with a feature phone to fill the gap. ![]() I dropped Sprint last year for AT&T in order to use the GSM HP Pre 3 which I ordered at high cost from Europe. The only problems I had with Sprint was when I had to deal with customer service, the last time I had a customer service issue was in 2005. I’ve been a customer of Sprint for 12 years now, for the most part I had been a happy customer. I write this in the off chance it shows up in one of those Google alert searches that someone over at Sprint may be reading. Their network stinks, it’s the slowest of the Big Four (and not by a small margin, either), their customer service makes Comcast look good ![]() They combine Verizon-level arrogance with truly breath-taking incompetence into one slimy package. On that note I thought this comment was quite interesting on El Reg: 30, and current subscribers cannot apply. So I was leaving Sprint regardless but they certainly didn’t say or do anything that made me want to second guess that decision.Īnyway, today Sprint announces a big new fancy family plan that is better than the competition.Įxcept there is one glaring problem with this plan I left Sprint less because I did not like them/service/etc and really more because I wanted to use the HP Pre 3 which was GSM, which meant AT&T (technically could of used T-Mobile but the Pre 3 didn’t support all of T-mobile’s 3G frequencies which meant degraded service coverage). My last post about Sprint was appropriately titled “ Can Sprint do anything else to drive me away as a customer“. As a former Sprint customer for more than a decade I though this was interesting news.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |